Help

Most questions are answered below. For anything else, write to bilicisoftwaree@gmail.com. We answer in English, German and Turkish.

My print did not look like me

Prints are generated by AI and results vary. A clear, front-facing photo with one face, good light and no sunglasses works best.

My print failed. Did I lose a print?

No. If a print fails or the photo is refused, the print is returned to your balance automatically.

I paid but my prints did not arrive

Wait a few seconds and reopen the app. If it still looks wrong, tap Settings, then "Restore purchases". If that does not help, email us with the date of purchase and the store you used.

How do I cancel Camella Plus?

iPhone: Settings, your name, Subscriptions, Camella. Android: Google Play, your profile, Payments and subscriptions, Subscriptions, Camella.

How do I get a refund?

Refunds are decided by Apple or Google. Use "Report a problem" at reportaproblem.apple.com or your order history in Google Play.

Where are my prints?

Under "Your prints" on the first screen. They are stored only on your phone. If you delete the app, prints that you did not save to your photo library are gone.

Someone made a print of me without asking

Email bilicisoftwaree@gmail.com with what you know. Uploading someone's photo without permission is against our terms.

Delete my data

See the data deletion page.